Shipping Policy:
For shipping charges, please refer to the following table:
|
Price
|
Shipping Cost
|
|
Under $50
$50.01 - $100
$100.01 - $150
$150.01 - $200
$200.01 - $250
$250.01 - $300
Over $300
|
$7.75
$9.95
$14.95
$19.95
$24.95
$29.95
$34.95
|
Return Policy:
Bras, Breast Forms, Medical Socks
You may return most unopened items purchased at Colonial Medical Supplies within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The following items may not be returned:
Opened packages of products that touch the skin. Bandages, Stockings, etc...
Gift Products, Bath Accessories
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please Contact Us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Please Contact Us to report a lost, broken, or missing item
[A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.]
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please Contact Us for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage.
